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Support

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F.A.Q. - Frequently Asked Question

  • 1) I can’t access LOLA, I can’t remember my username and password
    If you are a user with a “Customer” role (Fom Industrie VIPAREA user), use the access credentials you received by email. If you do not remember your password, open the URL below and click on LOST PASSWORD:
    http://viparea.fomindustrie.com/areaVip.aspx

    If you are a LOLA user (Operator/Head Workshop role), check that your manager has sent you an email and/or printout of this type, containing your username and provisional access password.
  • 2) I can access LOLA but I can’t see any machines
    If the license has only just been activated, make sure that your Fom Industrie machine tool’s PC is connected to the internet and that the HMI SW (FST CUT or FST CAM or FST LINE) is open on the machine’s PC.
    Please contact your network Administrator to enable the following sites to be reached, from the machine:
    https://viparea.fomindustrie.com
    https://lola.fomindustrie.com
    https://lolaapi.fomindustrie.com
    If not, connect to the internet and run the FST SW, then check LOLA again to see if the data is visible.
  • 3) I can access LOLA, my machine’s PC is connected to the internet, the SW is open, but I can’t see any machines in LOLA
    If your machine’s LOLA license was not activated recently, check that it has not expired. If more than one license has been purchased, check the expiry date of the LOLA license for each machine, by accessing VIPAREA:
    http://viparea.fomindustrie.com/areaVip.aspx
    If the license for one or more machines has expired, purchase and/or renew the LOLA license by selecting the machine in question and then proceeding to payment of the license. After this has been done, access LOLA again to check.
  • 4) I have checked points 1, 2 and 3 but I am still not receiving data from the machine
    If the problems persist, please send a LOLA support request:
    • by telephone on + 39 0541 832 777 (FOM Service hotline)
    • by sending an e-mail to support@fomservice.com
    indicating:
    1. your VIPAREA username, e.g. usr0043
    2. serial number of the machine for which the LOLA license has been activated
    3. preferred time you wish to be contacted
  • 5) My problem is not among the ones listed
    Send a service request by filling in the form found in the menu under the item “Support”, if possible attaching a screenshot to describe the problem.
    • Welcome
    LOLA has been optimised for mobile usage.
    For a list of devices, please see the section
    "Terms & Conditions".     Privacy & Cookie Policy

    Terms and conditions


    LOLA has been optimised for mobile usage on the following devices: Samsung S10 (360x740 px), iPhoneX (375x812 px), Samsung Galaxy S7 (360x640 px), iPhone8 (375x667 px), iPad PRO (1024x1366 px), iPad2 (768x1024 px). Web browsers: Google Chrome for Windows and Safari for iOS.

    LIMITS OF LIABILITY

    The data acquired by Fom Industrie s.r.l. using the LO.LA application will be stored and handled for statistical purposes only, and will not be passed on to third parties. As this is not personal information, it is not subject to the contents of EU Regulation 2016/679.

    The Licensor engages to ensure that the Service operates as well as possible, but does not take on any responsibility for delays, suspensions and/or interruptions in delivery of the update services due to causes that cannot be attributed to him, a non-limiting example of which might be:

    a) accident, catastrophic events and force majeure;

    b) malfunction or non conformity of the connection equipment used by the Licensee;

    c) tampering or interventions on the equipment carried out by the Licensee or by third parties;

    d) incorrect or non-conform use of the Service by the Licensee.

    In these cases the Licensor will not be liable for any loss, damage and injury suffered or to be suffered by the Licensee.

    The SLA (Service Level Agreement) percentages applied, which the Licensee expressly acknowledges and accepts, are the ones indicated in art. 4.